Comfort Assurance Policy
Sleep Essentials Comfort Assurance: Your 60-Day Firmness Guarantee
We are dedicated to your total satisfaction at Sleep Essentials. No matter where you live, if you buy a chemical-free latex mattress from us we want to match your specific needs. This is why we offer our exclusive 60-day Comfort Assurance policy.
How Our 60-Day Guarantee Works
If you purchase one of our Arrangement Recommendation models, you have 60 days to test the firmness. If the bed feels too firm or too soft, we will help you adjust it.
To qualify for a free layer exchange, please follow these simple steps:
Adjust to the Mattress: Wait at least 20 days after your mattress arrives to allow your body to adjust.
Contact Our Team: If you are not perfectly comfortable after 20 days, call us to discuss your needs.
Receive a New Layer: We will send you a new layer of your choice for free to fine-tune your comfort. This Comfort Assurance policy only qualifies you for one layer replacement.
Shipping and Details
The only expense you cover is the shipping cost for the new layer. For customers outside the Continental United States, you must also pay any applicable duties or taxes before we ship the replacement.
Why We Do Not Accept Returns
Our Comfort Assurance policy focuses on adjusting your current mattress, not replacing the entire unit. Please note that we do not take mattresses back.
Mattresses are personal items, much like clothing. Consequently, we cannot resell or reuse them once they are in a home. This policy ensures you never have the headache of shipping a heavy mattress back to us. You keep your bed, and we send the parts to make it perfect.
Contact Us Today
We want this policy to make every customer fully happy with their purchase. If you have any questions about our range of products or this policy, please reach out to us at 540-397-2337.
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From $1,300.00Select options This product has multiple variants. The options may be chosen on the product page -
From $1,300.00Select options This product has multiple variants. The options may be chosen on the product page -
From $1,300.00Select options This product has multiple variants. The options may be chosen on the product page -
From $1,300.00Select options This product has multiple variants. The options may be chosen on the product page
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Schedule
The opening hours are different depending on the day you want to come:
- From Monday through Friday, we're open from 10 in the morning until half past four in the afternoon.
- On Saturdays, we're open from 9 in the morning until 1 in the afternoon.
- We are closed on Sunday unless by appointment.