We are dedicated to our customers being satisfied with their purchase. This is why we offer a 60 day comfort assurance. If you buy any firmness model or arrangement, you have 60 days to determine if you need to firm it up or soften it. In such a case, you can get a new layer free of charge to help assure you have the right firmness. In order to qualify, you simply need to wait 20 days after you’ve received the mattress to try the original purchase and get adjusted to it. If you cannot get perfectly adjusted, just call us and we will confirm your purchase and the arrival of your mattress and if you’ve suprassed the first 20 days, we will send you a new layer of your choice for free and free shipping. This comfort assurance policy is not to be construed to mean we will send you a whole new mattress free of charge nor is it to be construed to mean we wil take your mattress back. We cannot take back used mattresses. Mattresses are personal items so we cannot resell nor reuse them. So you have nothing to return to us. We sincerely hope this comfort assurnace policy will make our customers fully happy with their purchase.